razer mouse keeps disconnecting and reconnecting

Several affected users have reported that the random mouse disconnects stopped after they installed all Windows 10 pending updates. Just around Christmas 2018, I started having the same issue, but only in League of Legends. Sorry, our virus scanner detected that this file isn't safe to download. Please try again in a few minutes. Mouse works, however, as soon as the laptop falls asleep/reboots or even sporadically mouse does not work any more - re-animated by pressing the connect button and hitting the "System Settings -> Bluetooth -> HP Bluetooth Mouse Z500 -> Connection" button, one to several times. Otherwise, the mouse keeps disconnecting and reconnecting. Does this happen with any other OS installed? Also OpenRGB does not seem to have the option. JavaScript is disabled. However, the next day when I booted my pc, the keyboard disconnects every 5-8 seconds. If you have recently updated Windows, please check if you have the 1809 update installed. @JesseNewman19 I eventually developed a problem where all the USB ports would be yellow warnings after booting, and I wrote a script to disable and enable them all on boot to keep them working, and then eventually got a new computer :D. Yeah, if you haven't yet, it would be good idea to swap the mouse with another computer and make sure it's not the mouse itself. Using Kolmogorov complexity to measure difficulty of problems? Why is my USB mouse disconnecting and reconnecting randomly and often Razer Naga constantly disconnecting(time to buy a new one)? - MMO-Champion I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. I've tried disabling power options > advanced settings > USB settings > USB selective suspend setting > disabled. I notice that the disconnect happens much more frequently while playing a game. If your power supply unit (PSU) is not sufficient to sustain all your USB connected devices, you might experience random mouse disconnects because your system is unable to the required power. I have tried everything suggested here except installing synapse 2. Typically, I would start with a minimum system setup to rule out the variables (1 CPU, 1 CPU Fan, 1 DIMM, 1 Video Card, 1 Hard Drive, 1 Power Supply, etc.). Several users reports seem to suggest that the issue can also be caused by Registry corruption. This lasted for about 3 weeks when last night the mouse disconnected again. Razer support only in the pinned post. this can be caused by registry corruption, USB devices are detected by Windows but are not working properly, http://www.microsoft.com/hardware/windows7/support.mspx, How Intuit democratizes AI development across teams through reusability. This can occur for several different reasons. Razer Insider | Forum - Viper 8khz wired disconnects automatically when this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? When using Synapse 3.0 it happens 3 times more than Synapse 2.0. it only has this with my pc and not with another pc or my laptop. i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! Look at the motherboard settings for integrated peripherals. From patch notes, the beta appears to be the one with the USB patch in it. Right-click on the Start menu and go to Device Manager. I dug into "Mice and other pointing devices", found the mouse, and selected "Uninstall device" from the right-click menu. I don't think this is a cable or synapse issue. I'm also using Viper 8kz wired. Thread by: PeachyTea227 , Jun 28, 2021 , 1 replies, in forum: Razer Support. I tracked down a replacement cable (PRIME HAD IT! Sorry, our virus scanner detected that this file isn't safe to download. Right-click, select Properties. Once youre inside the Windows Update tab, click on, Once the analysis is complete, follow the on-screen prompts to install all pending. I had the exact same problem with two 1600 MX-518 mice. Create an account to follow your favorite communities and start taking part in conversations. - no wiggle, no change, wiggle DISCONNECTION. If you are on the new update it could be that. The Tartarus and Naga will completely disconnect, and with Razer Synapse 2: their USB ports will be rendered useless until my computer restarts. Navigate to Power Management. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub." In the USB Root Hub Properties dialog, click on the "Power Management" tab. The manual is not clear on the meaning, however, I did have a system that when legacy (1.1 & 2) was enabled, USB devices would disconnect. But what i realized 1 day ago that between the disconnects, mouse lights were still working. Enter your username or e-mail address. External USB-C screen keeps connecting and disconnecting non - HP In Device Manager, find your mouse under the heading "Human Interface Devices". This article is a troubleshooting guide on how to identify and fix the Razer keyboard and mouse that has an intermittent connection. If that doesn't work, drop us a message including the link to this post so we can further help you. Audio disconnecting and reconnecting constantly Maybe gaming tech companies need to be put on "Cancel" for all the bullshit they produce. Had similar problem for a year on Windows 10 with my Logitech G102. How to Fix Discord Keeps Disconnecting and Reconnecting? Heres what you need to do: If youre still encountering random mouse disconnects even after disabling USB suspend, move down to the next method below. It's disconnecting and reconnecting for seconds at a time. Uninstall synapse 3. I hope this can help at least one person reading. Press question mark to learn the rest of the keyboard shortcuts. My mouse frequently loses connection, what can I do? I originally posted this over at r/computers, but thought i would duplicate here as i had no idea this subreddit existed! This works in most cases, where the issue is originated due to a system corruption. I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. Sometimes it will not happen for days and other times it will do it two or more times within 15 seconds. I also agree with what @deft_code said, it mostly happens when playing games. I had the same issue with my Razer Blackwidow Elite. Since another mouse also fails, then I would inspect the motherboard, specifically around the USB connector and South Bridge chip to see if there is any discoloration, missing componoents, or anything that looks different from the rest of the board. I made sure that all USB power settings are set correctly. The problem of your Razer Mouse Keeps Disconnecting should possibly be related to software issues and can simply be solved by troubleshooting steps. Fix: Keyboard Keeps Disconnecting and Reconnecting in Windows 10 - MiniTool These were, Firstly: Uninstall/reinstall synapse, drivers, Human interface devices etc etc (NO LUCK), Secondly: Turning off "allow pc to turn this device off for power saving" (found in device manager-*device name*-properties-power management) - (NO LUCK), Thirdly: I tried another mouse. Tried it on the PC and a laptop, same issue. 89K views 5 years ago The most important step is to set your liftoff range to 1 ! Do not open the mouse until you are a veteran in the field because you would damage something else. Installing Logitech's drivers has had no effect. That fixed the problem for me. Razer peripherals keep disconnecting and reconnecting randomly Sorry, we're still checking this file's contents to make sure it's safe to download. Press J to jump to the feed. If so, try to uninstall/reinstall the driver of your Razer devices from the Device Manager before reinstalling Synapse. I feel ya. So I'm basically onto my 3rd mouse. It happens about 5-10 times a day depending how long I play a game. Razor Blade 15, Raptor 27 Monitor, Nommo Speakers, chroma stand,thunderbolt 4 chroma dock. So far no disconnections for over 3 weeks. I'm using a Razer deathadder elite, motherboard is b450 tomahawk max, other USB device that I meant is headphone and keyboard. Thread. Exactly the same issue. i have no idea what to do next and i doubt its a cable issue because it works fine on other pc's or laptops. Then, try to change the mouse and recheck once more to be more sure. To replace it, on the bottom of your mouse is "3 sticky pads" . https://gitlab.com/CalcProgrammer1/OpenRGB/-/releases, https://github.com/CalcProgrammer1/openrazer-win32, https://github.com/miyu/MiniSynapse/releases, Perform the instructions to install MiniSynapse. I use genuine Win 10, newest razer synapse and I've tried different versions as well as well I tried uninstalling and reinstalling everything over again with no luck at all. When I first got my Viper 8khz wired, it was working fine, didnt need to install Synapse 3 because I already have the Blackshark. If youre experiencing random mouse disconnects while you are actively using the mouse, you might want to investigate this scenario. Try reinstalling the mouse drivers. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, USB mouse connecting and disconnecting randomly. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Mentioned above update isn't installed at my PC. So instead I disabled it (Right Click Disable device). It would only stop when lifted. Peripherals (Mouse/Keyboard) disconnect many times | Razer Insider Reinstalling driver would not help. For a better experience, please enable JavaScript in your browser before proceeding. Sadly, "became less severe" is not a solution. I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse. For PC, we recommend using the USB ports at the back of the PC. If it's checked, like in the screenshot below, uncheck it. Go to Control Panel and into Mouse Hardware Tab Properties Hardware Tab > Uninstall. Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ) You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. - the incident has nothing to do with me; can I use this this way? However I have no idea what actually fixed the issue. In this case, the only acceptable solution is to send your mouse in for repair (if you still have a valid warranty) or consider getting a new peripheral. The DPI stage light is blinking though. Guess what? So if you have several of those mentioned entries, how do you know which is the one causing the problem? One bad device shouldn't be able to bring more devices than those it is sharing a USB root hub and e/poly-fuse with. Razer Mouse Keeps Disconnecting-Top News - thepcstuff.com Updated 22-Feb-2023 | Answer ID: 4000 A Razer headset that has intermittent sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged in audio jack, hub connections, operated outside the maximum wireless range, wireless interference, software issues, or faulty audio drivers. I can be typing or hovering over something when it happens. Razer Insider | Forum - disconnect and reconnect | Page 2 Create an account to follow your favorite communities and start taking part in conversations. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. The issue is clearly software-related. Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. Update - October 2020I finally found a solution that works for me. Things plugged in to USB: mouse, keyboard, controller, and external monitor. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. If this scenario is applicable to your current situation, try to remove the external hard drive and see if you still get random disconnects. Connect a generic old mouse and keyboard to navigate your computer, reinstall Synapse 3. Uninstall all razer devices in device manager. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. Fortunately, Microsoft patched this quietly after a couple of weeks. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). Unfortunately, at home you likely have limited tools and resources, so you have to improvise smartly. the issue was back. - Just some visual aid for you all! Microsoft PS/2 Mouse Standard PS/2 Keyboard. We spend our lives not taking chances so that we can make it safely to death. This time not only does it disconnect instantly when lifted off the mousepad, it does by itself after about 15 seconds when connected. Save your changes with an OK . Press J to jump to the feed. Then one at a time plug in your razer devices.hope this works. I have to plug he 230w power in for a few seconds, mouse and keyboard come back, I can then unplug the power again and go back to the dock power. All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. Continue uninstalling all USB Root Hubs. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. 3) disabling the computer to turn off device to save power under "Device Manager Universal Serial Bus controllers". Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. Make sure "Allow the computer to turn off this device to save power" is unchecked. Razer better fix their $hit or all 6 is being returned tomorrow. It could happen once or multiple times at seemingly random times. Check if keyboard/mouse is disconnected when Synapse is turned on. I tried searching online and did every fix out there from fixing USB ports, power management and finally found a YouTube video of the mouse disconnecting when lifted off the mousepad. Does it still happen or I should take my Razer mouse out of wardrobe now? My mouse randomly disconnecting and reconnecting.Windows 10 Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted. Razer Kraken headset keeps connecting and disconnecting; freezes computer. Mouse spun around like crazy then disconnected and no power. [SOLVED] - My mouse randomly disconnects and - Tom's Hardware Forum Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. It really sucks to be playing a game (and happens on desktop as well) for the mouse to just die out for a few seconds and come back. The best answers are voted up and rise to the top, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. None of those solutions worked for me, and i don't know how can i use this mouse while it disconnects. My USB mouse is disconnecting and reconnecting randomly and often? I did test on laptop(without synapse) and my PC(with Synapse), issue happens on both. If mouse activity still brings everything down with it, there is a bug further up the food chain. From what you describe, nothing immediately comes to mind what the cause of the issue you are observing might be. Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience.