studentuniverse refund policy

Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. That page has the latest coupons, promo codes and deals etc. We really cant speak to any insurance questions. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Minimum stay and maximum stay rules apply to return and multi-stop flights. Please see your booking confirmation email for details of your booking provider and confirmation reference. Failure to provide this information on check in will result in passengers being denied boarding. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you are not finding a price point that works for you, continue to check to see if something becomes available. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. For all online air bookings, full payment is required at the time of purchase. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. We are a Member of ABTA, membership number W325X. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Student Travel Deals - Free Membership | StudentUniverse To find the change rules for your flight ticket, look under the My Trips section of your account. Please allow adequate time to obtain any such advice or documents. There are a few exceptions that must be booked on the phone with our agents. Maybe. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. No, please dont! Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. How much can I bring? Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Airlines have been updating their policies regularly as the situation is changing. StudentUniverse empowers young adults to experience the world with discount travel. We advise travellers to retain sufficient local currency to meet these charges. Yes, and this depends on the airline's policy. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Most airlines are not offering full refunds at this point, except in very specific circumstances. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. We strive to make sure your travel arrangements are satisfactory. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. Terms of Use | StudentUniverse Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Such a change is deemed to be a minor change. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. We know, its very confusing! To verify your current enrollment status we may need to contact your university or college. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. This is very common, just make sure you have the card holder's permission! COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Youll be able to use it on StudentUniverse, for flights operated by that airline. Transport and accommodation providers have differing cancellation policies and rules. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. This table is for informational purposes only. Advertised prices may be limited to travel within specified dates. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. On the checkout page you can enter the details of the card you will be using. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . If you do not, for any reason, any refundable amounts will be forfeited to the airline. Change rules and fees can vary tremendously. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. If you want to pay separately, you will need to make multiple purchases. How do I change or cancel my flight ticket? If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. To find the change rules for your flight ticket, look under the My Trips section of your account. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. One-way fares to non-US destinations can require special visas. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Your travel credit is associated with your original booking. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. This page sets out the Terms and Conditions under which you . Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Conditions can change rapidly in a country at any time. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. These terms were last updated on 17 September 2018. You are solely responsible for any such fees as well. See the chart above for the best number to call. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Terms and Conditions | StudentUniverse Your home country and destination country will likely have travel requirements. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. We will advise you of the carrier operating each flight in your itinerary. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Most airline tickets do allow changes for a fee, plus any difference in fare. If you look up reviews of tripmate, you will see 1 star across the board. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. We are not obliged to accept your order and may, at our discretion, decline the order. accounting for a significant proportion of the package. Student hotels & hostels On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Tuition and Fee Policies in the Event of Campus Closure. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. We may correct any pricing errors on our website at any time. Travel credit is stored on your StudentUniverse account for future use. To ensure you are seated next to each other you can either contact us via email or chat with an agent. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Most of our deals are available to be purchased online. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). These policies and rules are binding on you, so be sure to review them before purchase. These are intended to give a guide to the services and facilities you should expect from your accommodation. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Some countries have reopened borders to international travelers, with guidelines or restrictions. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. All rights reserved. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Reviews. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Please reconfirm your flights at least 24 hours prior to departure. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. Studentuniverse Refund Policy Coupon Code : r/BeamOffers Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Take advantage of our promo codes and special offers to save even more. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). You can view any fees associated with canceling your ticket under the My Trips section of your account. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Individual services and tour organiser packages. Call us when youre ready to rebook and we can help you use credit. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Please check your airline's policy to see if you might be eligible for a refund. Sometimes airlines provide us with fares they do not want displayed to the general public. The credit is a one-time use, not like a gift card where you can use it for multiple things. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way.