gateshead council repairs

Always ask to see this card before letting anyone into your home. Connected Voice are collating information about support across Newcastle and Gateshead. Youll be paid a competitive salary plus additional allowances where relevant. Gateshead Council Housing Services | OurGateshead Do you want to work with us in helping to create spaces that are great to work and/or live in? We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Head of Repairs and Maintenance - Gateshead Council - LinkedIn We are Gateshead Council'sHousing Team. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Complain about council or housing association repairs If your repair can't wait until the programme we will carry it out within the normal timescales. 0191 433 3174. housingadvice@gateshead.gov.uk. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Gateshead, England. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Office 3750 Your Employees Portal - Gateshead Council Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If so we can help you claim compensation on a NO Win, NO Fee basis. Gateshead Now is a collection of the latest news from Gateshead Council. To access this support or speak to an advisor, contact Business Gateshead today. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Repairs & Voids. Gateshead Council aims to complete the backlog by late March next year. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. You should report any damage to your local housing office. I have to tell you, this week I have had four complaints that have been going on for two years. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. The contractors are currently repairing seven properties a week. Planned repairs usually need an inspection before work is done. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead Council aims to complete the backlog by late March next year. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Gateshead Gateshead council tenants wait almost a month on average for repairs You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. We will tell you in advance when any work like this will happen. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Thursday 26th January 2023. Unfortunately, this job posting is expired. United Kingdom. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. This makes sure that everyone is treated fairly. This covers things like outside painting, replacement windows and annual gas servicing. Top Jobs in Gateshead, England. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Were delighted that you want to come and work with us. Housing contact details - Gateshead Council If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. They should all be done. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. <> We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Repairs update - Housing Team at Gateshead Council | Facebook Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. endobj Please ask your Neighbourhood Housing Team for details. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. We hope to reschedule these eventsat a later date. Don't worry, we can still help! View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. News - GO Gateshead Internal deterioration such as damage to carpet, walls etc. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. East Ham Call us on 0333 050 8887 to start the process or fill in the form. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. 1 0 obj All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. We would not replace all items, only the ones that are required. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Our business support events remain cancelled for now. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Homepage for Gateshead Councils Benefits and Council Tax information Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Visit directory. We are Gateshead Council's Housing Team. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. % Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Wherever possible we will place the order immediately. London Well, theres so much on offer and heres just a few of the highlights! We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. %PDF-1.5 As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . We will pay compensation for damage which is our fault or our contractors' fault. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Are you a Council or Housing association Tenant with housing disrepair issues? Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. If you continue to miss appointments for repair work you may be charged. Council residents in Gateshead waiting nearly a month for house repairs View details of your former and current tenancies including rent statements and repair. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Gateshead gardener's fury as garage roof plants itself in her flower Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. You have the chance to buy up to 10 additional holidays per year. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. You have the right to appeal if you don't agree with a decision to charge you for repairs. 2 0 obj Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Whats in it for you? She added: "Someone has got to own it. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. 3 0 obj Home Group | Watergate Court, Gateshead You can also include claims for loss of earnings and care costs if necessary. There's also additional service charges from 115.85 a week, this cost is eligible . It is also possible to claim for any damage that may have been caused during repair works. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. However, our partners are continuing to deliver a series of . We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Housing Repairs and Maintenance Service Gateshead - Government Online The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. endobj If so, please keep reading as youre just what were looking for! Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. My Housing Account - Gateshead Council Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We will first make sure that it is our responsibility to do the repair. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Section Manager - Repairs - Gateshead Council - North East Jobs Request a FREE property inspection to find out how much your claim is worth. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. I have got this complaint, they monitor it and see it through to the end. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. "The garages at Leam Lane had already been condemned, and we were working towards . Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. There are no emergency or urgent repairs outstanding at this point in time. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. These are repairs which need quick attention and don't need an inspection first. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. : 50K - 53K. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair.

London Fringe Area Map Teaching, Articles G