how to cancel regus membership

Desposit/Retainer - $700 DO NOT give them your payment info, DO NOT sign with them. How many days access a month do I get with my membership? Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Your email address will not be published. It seems the discounted GBP payment option is no longer available payment is now US27. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that thank you. Who has the free mental bandwidth to keep track? How regus allowed to get away with their hidden automatic renewal. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. They charge an excessive retainer fee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. This is held for seven days only as a fraud-prevention measure. A member of our team will get back to you as soon as we have the details. As far as the payment is concerned, it has been made in full. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. French has been your invoice and communication language since day one but Ive just updated it to English for you. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. My membership number is XXX-0000-11111-0000. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. WeWork Help Center With office and coworking membership, can I keep using the same private office for consecutive days? All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. After being in my new office they are increasing rent by 8.7%. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Is calling them the only way to do this or is there a way to do it online or via the app? What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Cookies Policy You're going to be billed for an entire year. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Office staff are always friendly. I apologise if you are not completely satisfied with the service. Receptionist only can communicate by email, even for the most important things for your business. Go to this page in your computer's web browser. if so what was their response. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. Neither document indicates that there is no opportunity to terminate for an entire year. Go anywhere but here, Hi Eric, thanks for reaching out. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). {Name of the recipient} if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. This is a very unprofessional way of handling the situation as this concerns health and safety. On this page, you can first browse which airport lounges are available through this partnership. Restoration Fee - $290 ($3.50 per square foot) It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Kind regards, Lorraine BruleGlobal Customer Service at Regus. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. You should receive your refund within 30 days after your agreement end date. I would love the opportunity to help further but havent been able to identify your account. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. I was using virtual office space. Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office We will then confirm your payment date and amount. Your email address will not be published. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. Id like to be able to help but havent been able to identify your account. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. And answer could take 2-3 weeks! Customer service left me on hold until the company closed then hung up the phone. 3. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. You will regret signing with Regus. Stay far away from Regus folks. And, therefore continuing the membership is not possible anymore. You have a business to run and our objective is to partner with you to help you grow even further. Man, that would be dirty. One such way weve used before, is going through the Gourmet Society x DragonPass portal. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. We appreciate your business. Work from a private office by the day or for 5, 10, or unlimited days a month. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. We have sadly been with Regus since 2013. due to insufficient funds. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Looking forward to getting your confirmation receipt. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Regus is extremely recommended if you want to lose your hard earned money. Can't believe these thieves are still in business/. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Hi Latasha, It is just because of the nature of my job. This was not pointed out to me when I signed up for my virtual office. Gain trust and grow your business with customer reviews. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Termination or breach of the contract prior to the Meet in any city. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Sandra Melody *T&Cs apply. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Hi Cami, Im sorry that you feel this way. And, as I am moving to another state, it won't be possible for me to continue with the same. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. Building issues almost daily, with zero empathy for the tenants of their spaces. How do you update your credit card details? When I called the number to sort things out, the number was disconnected. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. I believe both are correct. They would not remove the items that I didn't want. My expressed intention was to rent space for 1 month and for a quoted price of $650. Interested in a new product or service? We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. It is clean and smart and well organised. Its an automated process. Global Customer Service at Regus, They auto renew your contracts without your permission. Thank you, They charged us for three months after we cancelled in August. REGUS Review - Irvine, California - Regus cancellation - Ripoff Report Thank you, Regus will convert your monthly sign up to a 6 month contract using small print in an email. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? So, I don't think there won't be an issue with it. 0 I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Thank you, Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, If it has been longer than 30 days, please get in touch so we can investigate further. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. I would love to help further but havent been able to identify your account. When you sign up for a monthly experience, you are assured that you can cancel anytime. Unfortunately not. Please remember that the retainer is refundable at the end of your agreement. myRegus asks for Credit Card as well as DragonPass in Payment Details. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. This will ensure the agreement ends at the current final date and will not renew further. Well, this may seem benign at first glance, but consider this reversal. Regus Online Account Access thousands of business lounges across the world simply turn up and get to work. ive been trying to get my money back ever since. They are thieves and scammers! Advice STAY AWAY, Products used:Virtual office Regus are not transparent with their pricing. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. I would love the opportunity to help further but havent been able to identify your account. PDF Regus Offers Terms and Conditions This will ensure the agreement ends at the end of the agreed term and will not renew further. Required fields are marked *. This should not come as a surprise to any customer. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Is it through the same avenue as mentioned in this guide? I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Troubleshooting common issues with Solstice Conference. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. If you refuse to pay their bogus invoices they will send you to collections. Verification can help ensure real people write reviews about real companies. I look forward to receiving more information from you. Move out, and move on. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. How easy is it to get a hold of customer service at regus? The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). No staff available for contacting on the event day. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. How To Write a Cancellation Letter for Membership? This is to inform you that, unfortunately, I would have to cancel my membership with your club. Please note that depending on your email provider it may take a few minutes . I have had no regrets having my office here and am committed to staying with them. Products used:I signed up for a virtual office space. Hi Dr. Carrie Jaffe, thank you for getting in touch. Assistant Global Customer Service at Regus. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. I would like to request you to cancel my membership with you kindly. Service 110 Value 107 Shipping 48 I have a Regus lease and have been trying to cancel the agreement for the past two months. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Just terrible management at Regus. Regus Online Account Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I sincerely apologise if you have experienced billing errors. Best regards, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 2.3.2. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Its important to think of the business you are trying to end your term without proper notification. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Lorraine Brule At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. Don't be fooled by that. Does your user agreement specify proper reasons to cancel? 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` I tried a one-month subscription and it has been literally impossible to cancel. Fancy a bit of a hack for lounge access? Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Best regards, Regus: Reviews, Complaints, Customer Claims | ComplaintsBoard https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. I cannot wait to advise every person that I can against engaging with this organization. I paid for the service up until that point. Deplorable behavior by Dr. Carrie Jaffe. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. She advised me to consult the Agreement, which I did. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Hi, is anyone aware if this is still valid and if any issues occurred? Overpriced, more than 10k THB additional service charge for only moving sofas into the room. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Give your team a place to focus, thrive, and grow, while we take care of all the details. If not, let us think for a moment about the case law. What steps can we take to get out of this contract and prevent them from suing us for the rental? This is not the case. We have checked and cannot find any payment details set up in your account. Meeting Room Rental | Conference Rooms For Rent - Regus If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow No refund/credit if less than 5 days. Do not do business with this company. Manage all of your workspace and business needs. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts So I had the opposite problem. Share your photos and videos with others to prove the truth of your words. It was an outstanding experience at the gym. Go to. Can I use a business lounge if I have a coworking or a private office booking on the same day? - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. They reference their terms and conditions and just continue to charge me month after month. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Note- they are similar to Spirit Airlines. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. We use dedicated people and clever technology to safeguard our platform. Once a class has ended, no changes can be made . Head of Customer Services. Hi Jody, I wanted to thank you for your help. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. The additional increase in your monthly fee is due to the annual indexation. Does anyone know how to get the GBP payment back? Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Make it brief, not elaborate. So many people saying the same thing. Frustrated I shut down the second account as well. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Its an automated process. We have tried to explain how our agreements work. Thanks again for everything I will be happy to recommend your services! Regus Reviews - 265 Reviews of Regus.com | Sitejabber Kind regards, You can change your membership when its time to renew - just let us know. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. I have been transferred to a new location. Where appropriate, well also take steps to prevent the situation from happening again. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. Just happened to me when I signed up. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Let's find the right workspace for you. That exception is made on the understanding that an additional service retainer is payable. There is non existent customer service department. There is high turnover with their reception staff and they have terrible customer service. Im sorry if you felt the need to escalate this. Thank you for your comments, which help us improve. Remember that I need to escalate this and if I escalate this it will not be approved.". They shut down my location with 2-day notice and then cancelled my agreement retroactively. For clarity, you were also charged a retainer top up. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. We had to request our retainer (deposit) of over $6000 at the end of our lease. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream The answer is: it depends who you ask. Thank you for setting up this process for me. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 Its nonsense in most cases and one should be able to continue with an office space. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). It's a yellow button near the top of the page. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. For a company as big as Regus to not have a complaints procedure this is appalling.

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