The slide ran very slow, it always seems too. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. You may also call **** at ************ for them to better assist you in finding service. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. After ******* ***** had our coach for almost a year. As of today, the coach has only ***** miles on the coach. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. See us for more details. Thank you. Save your favorite RVs as you browse. She is also equipped with . ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. I am rejecting this response because:This is the same response I received earlier. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. I was given a few numbers of service centers and I had to contact them. Posts: 7. Mr. ******** needs to arrange pick up with the **** dealership. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Fill out this offer form and we'll get back with you as soon as possible. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. And one, Don't Miss Paradise Oaks RV Resort In Florida. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Then click on the manual name to download. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. They need to honor their warranty now! There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. The elements cause the roof to expand and retract. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Thor Motorcoach Logo linking to Home Page. Provide us with some basic info and well appraise your RV. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Arriving at our destination we set up to dry camp. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. State: Arkansas. 1 of 26. $5,000. 2003 Thor Motor Coach jazz. This just sends them a link to it so they can take a look. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French You probably have to pull the radio out to find it. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. ****************** was thankful that someone from Thor Motor Coach reached out. ************************* said that they would pay ******* ***** 26hrs for their labor. Use a pen or paper clip. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. It is the original claim. Know someone who might be interested in this RV? This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. 5 seatbelts. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. One is in the coach fuse panel and is marked. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Not just one but every single seat in . If you wish to set up a factory service appointment to discount you the $2000, please call ************. Your luxury Mercedes Sprinter motorhomes. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Immediately I had power to my Axxera. Plus tax, title and license. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Customer Reviews are not used in the calculation of BBB Rating. Standard and optional features listed on units may or may not reflect the actual in-stock unit. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Largest Family-Owned RV Dealer In The Nation. He was so laid-back and his knowledge was extensive on the motorhome. Yes. We have a 2017 Thor motor home with a radio installed backup camera. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. ****** was not being truthful. For more information, visit. From researching this seems to be a problem with a lot of Thor coaches from that year. Seal leaks and causes extreme noise when driven at highway speeds. Note that complaint text that is displayed might not represent all complaints filed with BBB. Wondering if the converter is shot. **** has already sent the flooring. The requested information: 2019 *********************** **** motor coach. Have you tried pushing in the "very little" reset button top left? Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Listed 27 weeks ago in Cass . $97,999. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Contact Us. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Seamless Roof has bubbles. All Advertised Prices Expire daily at Midnight. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. good-will offer. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. New to RVing? Submitting a response indicates a willingness to work with customers to make things right. Can hitch up to 8,000 lbs. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Fill out this quote form and we'll get back with you as soon as possible. Built-In Skylight. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. or call the glass man in town? **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Your luxury Mercedes Sprinter motorhomes. Thor is saying to just patch it. This is Thors final offer as it has been stated multiple times. VIN #*****************. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. We make the transition smoother with this free Owners Guide. The issues were filed with **** when the coach was new. We have a leak in the back window of 2018 Thor Axis 24.1. !. Mechanic's Assistant: Are you fixing your Chassis yourself? Non-smoking and pet-free. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Just for good measure, recheck those easy to access fuses in the panel in the coach. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. . At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. 40,000 miles. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Nobody will build them better. My front radio has two fuses. Stock Number {stockNumber} {priceLabel} {msrp}. If Tristen needs additional documentation, I will also be happy to send it. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. The dealers in my area state that they dont even know what a ********* is and dont work on them. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Of course, at our expense. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. We had one of our **************** Representatives reach out, the below follow up was provided. Thor Motor Coach. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. BOTH of which **** has rejected. I think that is the Thor way. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. We have been diligently working non-stop to get the flooring and heating breech issues resolved. We purchased a 2020 ************ model **** on September 4, 2019. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The radio may well be powered by the house batteries. Our 2019 ************ Motor Coach seats have started to completely disintegrate. 2022 Thor Motor Coach Challenger RVs for Sale Near You. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. We have spent more than three years trying to get these issues resolved. ****** informed me that Id have to get an estimate for each of the defect items. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. We have only Put 2400 miles on since we bought it. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. ", VIN # ****************. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. 2022 Thor Motor Coach freedom elite. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Status: Answered. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. The retail declared our previous response as satisfactory, see below. Use/store switch in use mode? HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. When searching for a service center make sure to use the filter option. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. RVers Ask: What's The Best Way To Sell An RV? ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Thor Motorcoach Logo linking to Home Page. Look in house battery compartment. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. 1 swinging tv screen. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. All payments are with approved credit through dealer lending source. Well guide you through the process. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. changed the RV world when it first hit the streets in 2011. My Thor dash radio is also powered by the house battery. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 3. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. The A.C.E. It is winterized and sitting in my driveway for the winter. Based on what was submitted to Thor, we see no warranty concern. Complete this form and we'll contact you with our wholesale price. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Please contact us to verify info, and to check availability as our inventory changes rapidly. Step inside and find a 68" jackknife sofa to the right of the entry door. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. State: Texas. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Thor Motor Coach does not have control over the ************ centers. Thor Motor Coach's stands behind it's previous response, copied below. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. This is NOT a new claim. From the time we purchased the coach we have only driven a total of ***** miles. You are using an out of date browser. This is Thors final offer as it has been stated multiple times. We strive to ensure all pricing and information contained in this website is accurate. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. We reached out to Thor and la mesa and they say its our problem. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Plus tax, title and license. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Please contact dealership to verify unit information and availability. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. THOR #2187. I can only speak to the radio wiring in my coach. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. I am waiting for **** to call us back. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. What have you tried so far? The best of Class A amenities and more power than a Class B. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. We bought it new in 2018. We have a water leak and it has caused extensive damage. The customer service ************ spoke ith customer service reps who have no customer service at all. My husband was ill and could not drive the coach to *******. Save. The only bid that ******* has accepted is the one of $1,000.00 from *********************. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL 2 tables that convert into beds. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. from Thor Motor Coach. And we are akready receivng customer no assistance. Ill keep taking all suggestions and look a while longer. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). All good. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING!
Motorhome Routes Through France To Spain, Articles T
Motorhome Routes Through France To Spain, Articles T