) Your confirmation email will include all of your delivery details, plus your customer information. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Please refer to Ticketek's. However, some events will have unreserved seating where it is first in, best seats. Why does Ticketek want to access my Facebook details? endobj
Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Yes - there should be no issue using a phone that has a clear screen protector. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 No, only Mobile Tickets can be added into your Passbook. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Once you have logged in, update your information. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. All venues have seating options available for patrons in wheelchairs or who require assistance. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. What happens if I purchase multiple tickets and haven't received them all? What can I redeem my Ticketek Gift Voucher for? Change My Location
Refer to specific details at each venue regarding accessing the stadium/park. Version 5.22 B82 R0 Are Refundable tickets available through Ticketek Marketplace? How to resell a Ticketek ticket - Tixel Blog Requesting a password reset during the on-sale will use your time limit. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. How do I make a wheelchair or Accessible Seating booking? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. What can I do to increase my chances of getting tickets to a popular https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm
Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia These tickets will be cancelled and reissued in the name of the new ticket owner. Why is there a time limit when I buy tickets? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Tap the trash can at the top right of the event pass to shred the event pass. Gift Vouchers can be purchased for specific events when available. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Postponed and Cancelled Events. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Ticketek Marketplace - Buy and Sell Tickets Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. What if a show is cancelled or postponed? Is there anything special I need to do when I get to the venue to scan my mobile? The transaction limit is 10 at both Marvel Stadium and the MCG. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. This allows the Friend Spotter feature to link your seat location with your Facebook friends. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. How do I add my mobile tickets to the Ticket Wallet? Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. We also regularly monitor our ticketing system for suspicious transactions. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Yes, it will. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. How do I find out the expiry date of my Ticketek Gift Voucher? I am having trouble logging in and cannot retrieve my password using the forgotten password facility? What does General Admission (GA) mean? Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Once you have selected your ticket(s), there is a time limit of. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. They will be assigned the next two seats along (next to Invitee A). If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Note that Mobile Ticket delivery may not be available for every event. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Can I request a refund if I accidentally selected the Refundable tickets option? We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Refunds, Payments and Exchanges. No, for the first release, the app will only be an iPhone app. When will I receive my club of support merchandise pack? Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. PDF Official Stray Kids Collector Ticket FAQ If an event is cancelled or postponed you will need to contact Ticketek for a refund. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. What qualifies as a concession ticket? You may also wish to consider taking out a relevant insurance policy to . . Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Can held seats be purchased through any other channels? Some States have specific legislation in place to manage the sale of tickets in certain circumstances. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Gift Vouchers can also come in pdf format, which can be printed. How do I gain entry to the venue using Passbook? You will receive an Order Confirmation via email immediately. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. How can I find AFL Membership on a match day? Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. There are no guarantees. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Invitee B purchases the two seats they were assigned at step (b). I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Set up your My Ticketek account, or check the details in your existing account. How can I receive my Ticketek Gift Voucher? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Their barcode will then be on their homepage. You can find information on how to access your Mobile Membership through the AFL Live App here. FAQ allblacks.com Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. How do I redeem my Ticketek Gift Voucher? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. We sell tickets on a "next best available" seating system. Change My Location
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The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Yes, you are able to use multiple Ticketek Gift Vouchers. Please note there maybe no replacement for General Admission tickets. When attending the event ensure you can present your card on request. I had the opportunity to study abroad in Australia during the summer of my Junior year. Who is entitled to a concession or child ticket? Once tickets are added to Passbook, simply open the Apple Passbook app. There are so many people queued up outside the MCG, waiting to get in. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Replacement cards cost $10. Please see our tutorials on how to reserve seats in the AFL Reserve here. If you do not receive your club of support pack please contact the club directly. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Do I have to save my credit or debit card details? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'.
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