buyer says i sent wrong item

It expressly says this in the PayPal Seller Protection terms. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. . A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. All rights reserved. Create an account to follow your favorite communities and start taking part in conversations. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. IN THE LAST STRIDE. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Gift card scammers reach out to victims by phone, email, or social media. Copy and save both forms before submitting them. 26-05-2020 They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Or is it possible it was mixed up with a different package? Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I sold 4 of the same items. I cant believe you won this. Got my money back and a promise from eBay to better train their support staff -_-. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. You send the item promptly but days later you find that the check bounces, leaving you with nothing. I suspect someone may have been tampering with mail and package in the delivery system. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. If the package was mixed up, it would have happened there. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. 26-05-2020 Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 26-05-2020 Its unfair they side with the buyers all the time. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Buyer pretended the item/ring was not as listed. You can chat with other sellers about anything to do with running a business on eBay. There is undisclosed damage to the item. Plus get a receipt from USPS. Could you explain a bit what steps you take when shipping? What if the buyer is not trying to rip you off but simply made a mistake? Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. You must be new here, in this sub anything and everything is a scam ;). Copyright 1995-2023 eBay Inc. All Rights Reserved. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. 26-05-2020 Be sure to put all your points and pics across to amazon before you decide to return the item back to them. That necklace couldn't have come from me. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. 01:24 PM. Ask if they want you to dispose of it or return it to them. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. She got her full refund back and kept the ring! The item I sent out was also tagged, this one is not. Zero money was left over. Here are some of the most common ways eBay sellers are scammed. The item ordered was a coil of hook & loop tape. There is no way to dispute a transaction once its finalized in this way. Most of them are happy new year banners being returned in Febuary. on Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. by asking the buyer questions or calling the post office? PayPal Seller Protection exists to help sellers trade confidently on eBay. Sucks!! 26-05-2020 Honest mistakes happen. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. The scammer will ask for the victims gift card number to use as payment. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Do everything you can to annoy them until they finally just pay you the $900 so you go away. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Visit the nearest USPS location and fill out a request form. How do i handle this? Once they have the code, they disappear and make off with your gift card balance. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. 01:37 PM, on Fabric: Polydex. Or just take back the item. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. I know they will get their refund, but should I inquire at all? eBay will not assist with a transaction that occurred beyond its purview. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! That has happened to me. It seems I have no time to inquire. Report a buyer if you think they have acted illegally or fraudulently here. Five! Does it look like your packaging, apart from the labels and the stickers? If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Once payment is confirmed you ship it promptly. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! 2. In this scam, the buyer then accuses you of sending a damaged item. Yes it would add cost. Person buys 2 things. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I have 100% seller feedback. Paid a tailor 4.50 repaired it and sent back with DPD signed for. 26-05-2020 Dial 1-800-275-8777 and explain the issue to USPS customer service. Thx for the link to reporting a buyer theres a couple people I need to report. Select Order Not as Described. I had a customer contacted me that the item was damaged in transit. There is so much scamming going on Ebay, Sellers dont have a chance. Its usually not a good idea to trade with accounts that have bad feedback. Press question mark to learn the rest of the keyboard shortcuts. All sales are final after the buyer rates the seller or 3 days after delivery. 09-10-2020 Refund, repair or return. If the package was mixed up by GSP, then they should handle it. i think someone is trying to scam me like this to. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. The buyer will pay with a fraudulent check. Thanks for the policy violation on your part eBay. They offer some sort of limited-time discount in order to create a sense of urgency. You would want your copy to be short and engaging, informative but not stiff. But obviously I cant prove that. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. However, for large packages and certain types of express service, UPS is the cheaper . Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Thanks for this suggestion. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. It is a site to get quality at the best price and sometimes I make 50 cents. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. - edited Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Either way eBay will make sure the buyer gets their money back right or wrong. Buyer sent me picture of something different in the box. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I recently had the same experience. Cheaper seller scam: Made sure we sent all images to amazon as it was within 30 days of purchase. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Then find one of the facebook groups for sharing scammy ebay users and share his username. I'll have to ask her what she sees different because I know it's the same. They can claim the item was not received, claim a refund and make off with the expensive item. e-bay couldnt give two hoots for sellers as long as they are making money. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Good for you. He sent photo of item receivedit is not the item i sent. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. So supervisor said I will close the case in your favor. For more information, please see our Is it possible they received it from another seller? You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. But so far no response from buyer. 26-05-2020 Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. The Fragile stickers could have been added at the GSP. This months episode of the eBay Seller Spotlight podcast is live! By ARTHUR WRIGHT. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . If they bring eBay into this, do I stand any chance at all? Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. The most common dispute for a scammer is the "not as described" dispute. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. 09-10-2020 I swear. 04:02 PM. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. It should not have. Always think like a big retailer. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Is there any point in doing that? I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Dispute the refund. FedEx. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. I don't know what it actually takes for them to get banned. Tip NO Cash Refund for wrong purchased items. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Report the buyer. If you have been scammed, well show you the steps you can take to report it. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. The unofficial eBay subreddit. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Welcome to the Selling board! I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I would do that myself in those circumstances. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. They then go to Etsy and order the item from me at full price using a suspect credit card number. And while I'll be cordial, it doesn't bode well. It also looks like the original label is a printed label, cut out and then taped on. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. It certainly looks a much darker top in the listing. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). If you play nice, they will just tell you that it's too bad and part of business. To get a refund from USPS, your eBay buyer can: Submit an e-form. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. - edited Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. eBay somehow refunded the buyer automatically when the return was delivered. 26-05-2020 Accept it and issue return label. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. WARRANTY AND INFORMATION. If you have any problems paying for your items, we . If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Press J to jump to the feed. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. or the buyer? It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Read the feedback other have left for the person. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. It is better to talk with them first before doing this. Do not refund half. Some of this advice may be second nature to you, or may not apply to all sales. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Should I try to see if it was mixed up with another package? I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Our app will file a claim in your stead, saving you time and a potential headache. I had to help my mom submit a dispute through eBay, as a buyer. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. 05:05 PM. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Create an account to follow your favorite communities and start taking part in conversations. As seller, here are a few things you can consider before selling to buyer with little or no feedback. I'm not sure where I stand on this now. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. The law spells out how to challenge billing errors. What's the return address? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. At first, it might seem foolish to pass up a generous offer, but often its a trap. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. When a buyer disputes an item, the review is no longer an option unless they "accept the item". I agree with that. Choose "have us call you", that's the best option these days. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. I have multiple people selling my exclusive product for less that I sell it for on Ebay. Answer (1 of 4): Hi. on The buyer could be lying. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Learn the fundamental steps for running an eBay business. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I have had my hosting company check everything their end and they say all is correct and working ok. They have no reason to create one earlier. Put it in a bag took pics opened case and returned back explained. The buyer has since responded and accepted that it was delivered somewherebut not to him. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Go to usps site and fill out the mail fraud form. man!! Press question mark to learn the rest of the keyboard shortcuts. Once I listed a new in box item as white when it was really blue. eBay are only concerned with issues that affect their own profit margins. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). 11. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I told Ron that this was, "pardon my French, absolute bullshit." I have been talking to someone with same story Im trying to buy a car. A little detective work might find the answer. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Do you have the number? Everyone is covered except the credit card holder, whoever that is. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Learn how your comment data is processed. Example: The listing said "new," but the item was clearly used. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. The item is missing parts or features, and this was not disclosed. QUOTE eBay is very aware that scams occur on the website. If you get the item back as a buyer you have the option to relist and recoup your outlay. I only sell local, mainly to avoid hassle. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Both early political pieces. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Those labels are a lot bigger and I never cut them to a smaller size.

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