service cloud specialist superbadge challenge 2

I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. If yes, this was created in the wrong place. I even tried to create a new playground and start over (that only made things wose). My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. +12,700 Points +300 points. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. You should be prepared for a heavily scenario . Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Ask Question Asked 2 years, 8 months ago. You will need it. I'm STILL hacking away at this error message. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Thank you! (jealous? I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Yes you do. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I have tried a thousand times with all variationsand the same error keeps coming up. I'll keep checking if I missed anything. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. If easier, feel free to email me some screenshots- rebecca@capstorm.com. I'm whole again. Service Cloud Specialist Superbadge Challenge 6. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Initial Response milestone- You only need 1 criteria. please help. That is frustrating! Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. {!Case.OwnerFirstName}, Ursa Major Solar. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. That is why I referred to the question that was asked to you before on May 31st. I am having trouble with step 4. Tnx, hmmmm What you have sounds correct. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. for Challenge 7. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Did you create a new console? What can I attach to help diagnose what I am still missing? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Confused? If the action is missing from the page layout, it will not show up as an option in the feed. Tried it all, from custom : support profile to standard user, even admin. thanks a bunch. (Email to rebecca@capstorm.com). Trailhead Baby, THANK YOU SO MUCH!. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Let's do this. Could you shoot over a few screenshots of what you have? Anyone have any idea? The free lemonade offer worked! Ensure Entitlements are visible on Cases in Lightning.' Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". I have used knowledge 1000 times and have never had anything like this. This comment has been removed by the author. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Configure a named credential and remote site according to the specifications outlined in the business requirements. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Thanks!!! Thanks a lot because I asked SF support and got this answer which did not help me much. Look at the page layout again- there is another item you will need to add. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Very helpful, thanks for the information! Challenge 1 Configure Outbound Application and Integration Security. January 07, 2019. donut! Are you sure you want "email to case"? hmmm This looks good. Are you sure it is about that? Also, my email-to-case and email on demand are checked. Hi there,I am struglling with sataus update within a macro. Something that helped was saving the report frequently. I am the Trailhead Baby! Does this match the requirements? As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Tonight's challenge involves the creation of two processes. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. You may want to jot down notes as you read the requirements. The free lemonade offer worked! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Thanks so much for responding. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Still stuck? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Good to hear!!! I'm working on the Service Cloud super badge and the error below is driving me nuts! I hope that you feel inspired. I have named and renamed it (Over and over and over). Ensure Agents have access to Knowledge when viewing a Case. Thanks in advance. If you are short on time, start around the 20 minute mark. Is there an "email template" in the "email template" object? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Good! Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. It was an interesting project, and I wanted to share some lessons learned from . Did you perform any particular action to get the email available on the console ? The worst error! Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I got the stages added - its the 'and assign' that's hanging me up. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. E.g. Ensure you group report results correctly. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I am not sure whether its correct or not. Below are tips and gotchas for each report / dashboard. Do you have "Billing Topics" as a top data category with the 2 sub categories? I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Note the filter. Create the Cloudy Technical Team support process! I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Ensure the Customer Contact can be tracked on Cases. Ensure the Macro sends an email to the customer. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I have finally managed to get through this stage. I'll take a look as soon as Trailhead is back up! My problem was that I had 2 users with the same name: Ada Balewa. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. This comment has been removed by the author. Any ideas that can help me? Make sure that the correct date range is selected. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Test it first by using real email addresses before you hit that button! Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Please guide me on this.Thanks. Issue was with the Lightning Page Layout. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Ask Question Asked 2 years, 8 months ago. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Tweak service Console. I've had it take up to 24 hours :(. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Service Cloud Specialist Superbadge. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Review the steps to ensure you create the Cirrus Support Process. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Hi,Oh I got it! rebecca@capstorm.com. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. I think it must have taken some time to register that I updated the values or something?!?!? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. You, my amazing reader, get more than tips for a Salesforce Superbadge. @MM - thanks for your time. Did it help? I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Excellent statistics for your blog, thanks for taking the time to proportion with us. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I kept that particular module open one on screen while I walked through this step. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. And of course, I just tested the challenge 4 again and I passed! Review the steps to rename the console to 'Cloud Support Service Console'. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Usually this is due to some pre-existing configuration or code in the challenge Org. Billing Topics (Billing_Topics) with Payments and Reimbursements. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Could you suggest how to troubleshoot it ? I also ran into this after copy pasting the API Name out of the error message. *must be completed in lightning experience*1. I dont see any check box under layout properties of Knowledge. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Ensure you create the Cloudy Weather Resolution automated action. "my report is looking all correct. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! []Safari Already on GitHub? rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Still stuck? this blog is beneficial and great information to share with us. Right now he' taking a nap.so I'm off to edit some reports! Thanks! But not sure what is causing the macro to not find the email template. "This is a standard app. Thank you for your time and response. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. privacy statement. Making dinner for Mom! I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Making dinner for Mom! Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Intermediate case users can access both lists of cases. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. "Please help to resolve this. Does it work? Go to a case- check the Status options. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. This is where you start building out the ability to manage support levels. I ran into the same issue. The demand for UI/UX design implementation is continuing to grow. Enter the billing service credentials in the custom setting. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Ask Question Asked 2 years, 8 months ago. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Nice and informative blog! :) I'd reconsider that time trigger. Ensure you set up the routing for Advanced Cases properly. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Why the change of heart? I did add the things mentioned automated action in macro. I made two dollars today! The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Sounds like an easy oops! Ensure you select the correct Chart format." I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. When you start a create a new report, simply click to start with a clean screen. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I started the whole of the following steps in this section with the objective of creating a macro. Service Cloud Specialist Superbadge Challenge 2 Question. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. read more, Youre going to think Im totally pathetic for writing about this!!! on 6th challenge. Thank you sooo much, you were right! For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . If you did them recently, try not to leave it too long to attempt this superbadge. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Challenge 1: Automate record creation. Trying new things- my baby brother practiced crawling through a tunnel. Even clicked edit and save for the profile after changing console settings. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. error, has anyone found any way around this? Make sure that the correct date range is selected. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! When it works it plays a sound to tell you that a case has been assigned to you. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Processes. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Sorry . here is the complete guide for designers that will increase your knowledge. Sometimes it seems that the most frustrating problems have the simplest solutions. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. This thing is just hosed and I'm only on #2. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. My brother has started to play with me! Excellent article and with lots of information. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I removed those and then the trailheadapproval was there. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Hi All,I am currently stuck at challenge 4. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I'm sure you've done this but is omin-channel enabled? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Could you share some details of what you have? Hope this solves it for you too. Add to Favorites. Processes. Install the unmanaged package from the prework if you haven't already. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. We can't find a field called 'Question Long Text Area'. I am stuck on challenge 5. Its awesome once its all working. Review the steps to rename the console to 'Cloud Support Service Console'. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Did you check the little box to activate the entitlement process? I am getting this below error. I used a new trailhead playground created exclusively for the service cloud badge. I'd try this- Delete the current process. Is knowledge.* On the lightning page layout? 3 new items on utility bar. Will you be able to guide me? Once this was done, I passed the 3rd challenge section. It still gives me the same error that it isn't found. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have the same problem and my Entitlement Process is already active :(. But I have created this Data Category, so I'm not sure what the issue is. If you can not, I'd look around at permissions. Any help would be greatly appreciated. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." No. You do not need an overflow assignee, but you will need two queues. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Sign in It is reason i m getting this error. The key word is "rename." Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign.

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